Kirby Quality Cleaners

What is the difference between dry cleaning and regular washing?

Dry cleaning is a specialized cleaning process that uses chemical solvents instead of water to clean clothes. Unlike regular washing, which uses water and detergent, dry cleaning is particularly effective for delicate fabrics, structured garments, and items with special finishes. This method helps preserve the shape, color, and texture of your garments while removing tough stains and dirt.

Which items should be dry cleaned and which should be laundered?

Items that should be dry cleaned include: suits, structured jackets, wool garments, silk items, evening wear, and anything labeled "dry clean only." Regular laundering is suitable for everyday items like cotton t-shirts, jeans, bedding, and athletic wear. When in doubt, always check the care label or consult with our professionals for guidance.

What if I can't be home for my scheduled pick-up or drop off?

We offer flexible solutions for busy customers. You can leave your items in a secure location with specific instructions, or we can reschedule your pickup/delivery for a more convenient time. Simply contact our customer service team to make alternative arrangements that work best for you.

What if I am missing an item of clothing from my returned bag?

If you're missing an item, please contact us immediately with your order number and a description of the missing item. We carefully track all garments through our cleaning process, so we can quickly locate your item. We maintain detailed records and will work promptly to resolve any discrepancies in your order.

Can I get my leather or suede cleaned at clean clothes dry cleaners?

Yes, we specialize in cleaning leather and suede items. These materials require special care and expertise, and our professionals are trained in the proper techniques and solutions for cleaning and maintaining leather and suede garments. We use specialized products and methods to ensure your items are cleaned safely while preserving their texture and appearance.

What do I do if i get a stain on my clothes?

If you get a stain, avoid rubbing it as this can make it worse or set it deeper into the fabric. Blot the stain gently with a clean white cloth and bring it to us as soon as possible. The sooner we can treat the stain, the better chance we have of removing it completely. Be sure to point out the stain and tell us what caused it when you bring it in.

When a garment's label says washable, can it be dry-cleaned?

Yes, most washable items can also be dry cleaned. In fact, dry cleaning may be preferable for maintaining the appearance of certain washable items, especially those that are high-quality or frequently worn. Our cleaning experts can advise you on the best cleaning method for your specific garment to ensure optimal care and longevity.

What if my clothes are damaged?

If you notice any damage to your garments, please notify us immediately. We thoroughly inspect all items before and after cleaning, but if damage occurs during our care, we will take full responsibility and work with you to reach a fair resolution. We maintain insurance coverage for such situations and will handle your claim promptly and professionally.

Can you remove all stains?

While we have advanced stain removal techniques and extensive experience, not all stains can be completely removed. Factors such as the type of stain, fabric, and how long the stain has set can affect the outcome. We will always inform you if we believe a stain may be permanent and discuss your options before proceeding with treatment.

How long do you store finished garments?

We store finished garments for up to 30 days at no additional charge. After this period, we may apply a storage fee. We recommend picking up your items as soon as possible to ensure they remain in perfect condition. For extended storage needs, please discuss options with our customer service team.

How fast can I have my garments back?

Our standard service time is 2-3 business days. We also offer same-day and next-day rush services for an additional fee, subject to item arrival time and service availability. Please let us know if you have specific timing requirements, and we'll do our best to accommodate your schedule.

Do you take personalized instructions for garments?

Yes, we welcome special instructions for your garments. Whether you need extra starch in your shirts, prefer a specific type of hanger, or have other special requirements, we're happy to accommodate your preferences. Please note any special instructions when dropping off your items, and we'll ensure they're followed carefully.

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